Return & Refund Policy

We want you to be satisfied with your Cavrienne purchase. Eligible items may be returned within 30 days of delivery.

Returns

Items must be unused, uninstalled, in their original condition, and returned with their original packaging and components.

Installed, wired, modified, used, custom, or Final Sale items are not eligible for return.

To request a return, contact [SUPPORT EMAIL] with your order number. Returns must be approved before being sent. We will provide the appropriate return instructions and return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact [SUPPORT EMAIL] promptly with your order number and photos of the item and packaging.

Once reviewed, we will provide an appropriate resolution, which may include replacement parts, a replacement, or a refund.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow 5–10 business days for your bank or payment provider to process an issued refund.

Cancellations

Orders may only be canceled before they enter processing or fulfillment. Contact us as soon as possible if you need to request a cancellation.

Contact

For return or refund questions, contact:

Cavrienne Customer Support

This policy does not limit any rights provided under applicable consumer protection laws.